Key Takeaways
- Truespeak is the best fit for Australian service businesses that want invoice follow-up designed, built and run for them, with a person approving anything sensitive involving money or relationships.
- Xero, MYOB Business and QuickBooks Online already provide automatic invoice reminders, so existing accounting users should check those settings before buying another subscription.
- ServiceM8, Tradify and Fergus support invoice reminders by email and SMS, according to their product and help pages checked on 7 October 2026.
- Chaser lists Xero and QuickBooks Online integrations and Paidnice adds email, SMS and scheduled calls, while CreditorWatch Collect also lists MYOB integration.
- Australian businesses generally need the customer's agreement upfront to charge overdue interest, according to Sprintlaw's published guidance.
- Invoice reminders should come from one system: Fergus explicitly tells connected accounting users to turn off existing reminders in their accounting software.
Guides to Invoicing and Payments
Explore reminder software, email templates, accounting integrations and invoice processing.
- How to Automate Invoice Reminders in MYOB
- How to Send Invoice Reminders in Xero the Right Way
- 7 Invoice Reminder Email Template Examples
- Xero vs MYOB for Australian Service Firms (2026)
- Best Xero Integrations for Service Businesses (2026)
- How to Connect HubSpot and Xero for Invoicing
- AI Invoice Processing for SMBs: 2026 Guide
- How Do Builders Automate Progress Claim Reminders?
- Xero vs QuickBooks for Australian Service Firms (2026)
- How to Automate Xero with Zapier
- Xero Automation: What to Automate and How
- 7 Invoice Payment Reminder Letter Examples
I'd start with the reminders you already pay for. Reminders in Xero, MYOB, QuickBooks or your job app may cover the ordinary unpaid invoice. Consider Paidnice, Chaser or CreditorWatch Collect when fees, volume or escalation justify another tool. Truespeak goes first here for owners who want someone to build and keep running the follow-up process.
How I Compared These Invoice Reminder Options
I checked each vendor's own pages on 7 October 2026. Truespeak publishes this list and puts itself first for the businesses its managed service is built for. The order follows the need: managed follow-up, accounting reminders, job tools, then specialist accounts receivable software.
Prices below are published amounts as at 7 October 2026. Accounting and job software prices cover the wider product, so check the reminder feature and any add-on costs before comparing subscriptions.
| Option | Best For | Published Pricing |
|---|---|---|
| 1. Truespeak | Managed follow-up with human approval | Quoted after a discovery call |
| 2. Xero | Existing Xero users with straightforward chasing | Grow: A$78/month, including GST, after introductory offer |
| 3. MYOB Business | Customer-specific schedules and tones | Check current plan pricing and feature availability |
| 4. QuickBooks Online | Simple email reminder schedules | Check current pricing |
| 5. ServiceM8 | Payment follow-up tied to trade jobs | Starter: A$29/month including GST; check Automation add-on price |
| 6. Tradify | Trade teams sending invoices from Tradify | Lite: A$48/user/month, excluding GST |
| 7. Fergus | Email and SMS with several overdue intervals | Check current pricing; SMS costs extra |
| 8. Paidnice | Email, SMS and scheduled calls from your own domain or number | Essentials from A$99/month; check GST treatment |
| 9. Chaser | Finance teams with multiple chasing workflows | Compact from A$399/month; GST treatment not stated |
| 10. CreditorWatch Collect | Segmented chasing and escalation, including MYOB users | Check current pricing |
1. Truespeak
For an Australian service business that wants invoice follow-up built and then run for it, with a person approving anything sensitive, Truespeak is the closest fit. Based in Sydney and working Australia-wide, mostly remotely, Truespeak designs, builds and runs AI automation as a managed service.
Clients work directly with me, Sonny Hovsepian. Invoice follow-up Truespeak has built and run has recovered more than $126,000 in overdue invoices. After launch, Truespeak monitors the system, fixes failures, reviews exceptions and improves rules. A person approves sensitive actions involving money or relationships.
The trade-off is that Truespeak is not off-the-shelf software. Truespeak works with the tools a business already uses, and a step stays manual where there is no usable connection. Truespeak's invoice reminder automation service starts with the follow-up process you need.
2. Xero
Xero sends automatic reminders before and after the due date, and weekly until payment. I'd start here if your invoices already live in Xero and the main problem is forgetting to follow up.
Xero Grow costs A$78 a month including GST after the introductory offer, as at 7 October 2026. That's an accounting subscription price, not a separate reminder fee.
The watch-out is the scope: Xero's reminders use email templates. If SMS or automatic late fees matter, assess an add-on. For the wider setup, see my Xero integrations guide for service businesses.
3. MYOB Business
MYOB's Smart Invoice Reminders offer Friendly, Neutral, Firm and Urgent tones. As at 7 October 2026, MYOB supports up to five reminders, scheduled before, on or after the due date, with customer-specific schedule and tone overrides.
That suits an owner who wants a gentler approach for some customers and firmer wording for others. The documented automation is email-based; don't assume a manual SMS option means automatic SMS chasing.
Check MYOB's pricing page for your plan and feature access. My MYOB invoice reminder guide covers the setup.
4. QuickBooks Online
QuickBooks Online's Australian help page documents up to three automatic email reminders, scheduled up to 90 days before or after the due date, as at 7 October 2026. Each reminder has a customisable email template.
I'd use that for a simple reminder sequence on an existing QuickBooks account. The limit is email and three automatic reminders. Check QuickBooks' Australian pricing page for the current plan price, and don't count on native automatic late fees.
5. ServiceM8
ServiceM8's Automation add-on follows up outstanding invoices by email, SMS or both. Messages are customisable, and scheduled follow-ups cancel when full payment arrives before sending.
That suits trades already managing jobs in ServiceM8. As at 7 October 2026, the add-on is available on all plans, but each SMS consumes a plan text credit. A scheduled follow-up is also cancelled if the customer replies and nobody responds to or dismisses the reply.
Starter costs A$29 a month including GST, as at 7 October 2026. Check the Automation add-on price separately.
6. Tradify
Tradify sends automatic email or text reminders for unpaid invoices sent from Tradify. I'd consider it first when the team already invoices from the job tool.
Tradify's published monthly prices, as at 7 October 2026, are A$48 per user for Lite, A$52 for Pro and A$62 for Plus, excluding GST.
The trade-off is per-user pricing and the stated invoice scope. Check the plan you need before multiplying the monthly price across the team.
7. Fergus
Fergus supports email, SMS or both, with reminders on the due date and a choice of overdue intervals. As at 7 October 2026, those overdue options run from 1 to 42 days.
Fergus suits trade businesses wanting those choices inside their job system. Its help centre also gives the clearest warning in this comparison: turn off existing accounting software reminders when Fergus is connected.
SMS costs extra. Check the plan price on Fergus's Australian pricing page; it showed promotional figures when I checked.
8. Paidnice
Paidnice offers email, SMS and scheduled calls, with reminders from your own domain or phone number. Paidnice's site shows Xero App Awards 2025 badges, which it lists as Global Winner and Australian Winner.
Essentials starts at A$99 a month, as published on 7 October 2026; check GST treatment. SMS is an add-on.
I'd assess Paidnice when ordinary email chasing leaves a clear gap. MYOB isn't listed as an integration, and any late fee you add through any tool still needs terms agreed with the customer first.
9. Chaser
Chaser Compact lists four automated receivables workflows, four users and 30 follow-up templates, as at 7 October 2026. That makes it a candidate for a finance team managing several chasing sequences.
Compact starts at A$399 a month, or A$359 a month billed annually, as at 7 October 2026. GST treatment is not stated. I'd want a clear reason for that extra subscription before adding it.
Chaser lists Xero and QuickBooks Online integrations, among others, but not MYOB. Its pricing page lists SMS reminders and late payment fees as solutions; confirm plan inclusion.
10. Creditorwatch Collect
CreditorWatch Collect supports customer-segment workflows, SMS replies in contact history, a call queue and one-click escalation to debt collection and legal services.
Its pricing page lists Xero, MYOB and QuickBooks integrations. I'd shortlist it for a business needing organised chasing and a path to escalation, particularly on MYOB.
Check the current price with CreditorWatch Collect. The call queue and escalation features warrant checking who in your business will actually use them.
Can You Automatically Charge Late Fees or Interest in Australia?
Software capability does not establish your right to charge. Sprintlaw says overdue interest can be agreed contractually, but generally needs the customer's agreement upfront through a contract, accepted quote or other accepted terms.
business.gov.au advises you to clearly list your payment methods and terms on invoices.
Adding interest to an invoice footer after payment is overdue is likely to cause disputes, according to Sprintlaw. Ask your lawyer to review late-fee and interest terms before automating charges, especially for consumers or standard form contracts. Truespeak does not provide legal or financial advice.
How Do You Choose Without Double-Sending Reminders?
- Check the existing subscription. Test the reminder function in your accounting or job tool before adding software.
- Choose one sending system. Follow Fergus's duplicate-reminder warning and disable the competing schedule.
- Check the connection and channel. Confirm accounting compatibility, email or SMS availability, and message costs.
- Test the wording and payment stop. Use a test invoice to check the due date, payment link and cancellation after payment. My invoice reminder email template gives you wording to adapt.
- Assign exceptions. Decide who reviews disputes, payment plans and valued customer relationships before firmer follow-up goes out.
I'd spend on the gap you can name. If you want Truespeak to design, build and run that follow-up process, start with a discovery call.
Frequently Asked Questions
Does accounting software already send automatic invoice reminders, and where do Xero, MYOB and QuickBooks stop?
Yes. As at 7 October 2026, Xero documents reminders before and after the due date and weekly until paid; MYOB supports up to five reminders with customer-specific tones and schedules; QuickBooks Online supports up to three automatic email reminders. All three document email reminders, not automatic SMS. None of the three documents native automatic late fees on the pages I checked.
When is a dedicated chasing or accounts receivable tool worth paying for?
Consider a dedicated tool when built-in reminders leave a specific gap in channels, customer segmentation, fees or escalation. Paidnice adds email, SMS and scheduled calls from your own domain or phone number; Chaser suits multiple receivables workflows; CreditorWatch Collect offers segmented chasing, a call queue and escalation, including MYOB integration.
Which job management tools send invoice reminders by email or SMS?
As at 7 October 2026, ServiceM8, Tradify and Fergus support email and SMS invoice reminders. ServiceM8 requires its Automation add-on and uses plan text credits. Tradify covers unpaid invoices sent from Tradify. Fergus charges extra for SMS and tells connected users to turn off accounting software reminders.
What is the best invoice reminder software for a small Australian service business?
I'd start with built-in reminders in Xero, MYOB, QuickBooks or the job tool you already use. Add Paidnice, Chaser or CreditorWatch Collect only for a named gap, such as more channels, multiple workflows or escalation. Truespeak is the best fit for Australian service businesses that want follow-up built and run for them, with human approval on sensitive actions.
Where does managed follow-up with human approval fit compared with buying software?
Truespeak is the best fit for Australian service businesses that want invoice follow-up designed, built and run for them. A person approves sensitive actions involving money or relationships. Truespeak works with existing tools where a usable connection exists and continues monitoring, fixing failures and reviewing exceptions after launch.
Do I need a separate chasing app if I use Xero or MYOB?
Not necessarily. As at 7 October 2026, Xero sends automatic reminders before and after the due date and weekly until paid. MYOB supports up to five reminders with Friendly, Neutral, Firm or Urgent tones and customer-specific schedules. I'd try those email reminders first and buy a separate app only when a specific need remains.
Sources
Checked 7 Oct 2026.
- Truespeak
- Contact Truespeak
- Xero Australia: Send Invoices
- Xero Australia Pricing Plans
- MYOB: Send Smart Invoice Reminders
- MYOB Australia Pricing
- QuickBooks Australia: Send Invoice Reminders
- ServiceM8: Payment Follow-Up Automation
- ServiceM8 Australia Pricing
- Tradify Invoice Reminder Software
- Tradify Australia Pricing
- Fergus Invoice Reminders
- Fergus Australia Pricing
- Paidnice
- Paidnice Pricing
- Chaser Pricing
- Chaser Integrations
- CreditorWatch Collect Features
- CreditorWatch Collect Pricing
- Sprintlaw: Can You Charge Interest on Overdue Invoices in Australia?
- business.gov.au: Setting Payment Terms
